E-BILL SOLUTION - TELCO IN ALBANIA
New e-Bill solution that process raw input (XML format) from operational billing system, prepares PDF invoices and makes them available to customers through a secured portal
CHALLENGES
Reduce bill printing and delivery costs by introducing a new eBill portal for end customers to login and download their monthly bills. The new solution was requested to be delivered within very aggressive timelines
APPROACH
1UP developed a new cloud ready application where frontend is build with React-Redux technologies while the backend is heavily leveraging on the microservices technologies and Open API standards. Solution is delivered fully Agile
RESULTS
The whole application was delivered within 1 month. Once e-Bills are prepared the application automatically sends a personalised mail to customers with their invoice summary and a deep link to the portal where they can login and download the bills
TECHNOLOGIES
UI/UX
Reactive Technologies
Single Page Application
API-GW
Netflix Zuul
JWT, OAuth2
Backend
Microservices, Cache
Application Server
Data Integration
ETL, Streaming
DataStore
DevOps
Jira, Confluence, Github
Jenkins, Nexus, Maven
Monitoring Tools
Elastic Stack
DIGITAL LAYER - TELCO IN ALBANIA
Re-architecture and re-design the digital integration layer based Open API standards enabled through modern API-GW and microservices architecture
CHALLENGES
Traditionally Telco services have been quite isolated within their perimeter. The boom of Social Medias, IoT & e-commerce urge for Telcos go Digital to avoid losing the competitive advantage
APPROACH
Implemented a new cloud native Digital Integration solution based on modern API-GW technologies exposing Open API standards to external Digital channels and supported by microservices ecosystem in back end which standardize legacy systems’ APIs and encapsulates their complexity
RESULTS
Delivered a new reliable, resilient, scalable and secure cloud native solution that handles all digital integrations including Teclo Apps, Social channels and other 3rd party integrations
TECHNOLOGIES
UI/UX
Android & IOS,Reactive
Single Page Application
API-GW
Apigee, Top Secret
JWT, OAuth2
Backend
Microservices, Cache
Application Server
Data Integration
ETL, Streaming
Oracle, MongoDB
DevOps
Jira, Confluence, Github
Jenkins, Nexus, Maven
Monitoring Tools
Elastic Stack
YOUTH SOLUTION - TELCO IN ALBANIA
Youth customer experience transformation with direct social profile integration, advanced gamification and entertainment capabilities enabled through mobile app
CHALLENGES
Increase loyalty and reduce churn for the youth customers segment. Build a dedicated mobile app with technologies flexible to entertainment and gaming capabilities. Customers registration and youth eligibility validation is handled through the customers’ Facebook profile
APPROACH
The project is delivered fully Agile. Unity is used for the frontend developments considering that Unity is best in class for games development. Code developed in Unity can be reused between iOS and Android. Backend is developed with microservices accessed through modern API-GW.
RESULTS
Registration and age validation is done through Facebook profile. Customers can use the app to play games and earn coins that are maintained in the backend. Through the app customers can redeem coins and trade products within the community market
TECHNOLOGIES
UI/UX
Android & IOS,Reactive
Single Page Application
API-GW
Apigee, Top Secret
JWT, OAuth2
Backend
Microservices, Cache
Application Server
Data Integration
ETL, Streaming
Oracle, MongoDB
DevOps
Jira, Confluence, Github
Jenkins, Nexus, Maven
Monitoring Tools
Elastic Stack
LOYALTY & REWARD
Innovative cloud native solution enabling consumers service providers with engagement platform for loyal customers, flexible rewards and advanced partners management capabilities
CHALLENGES
Increase loyalty and reduce churn. Keep customers engaged by awarding them coins on activities or events and enable them self-management and self-redemption of the coins through mobile app. Build platform that manage the relationship and integration with partners for the 3rd party coupons
APPROACH
App SDKs are developed with Reactive and Native technologies. Administration and partners management portal are developed with React-Redux technologies. The whole backend capabilities are developed with microservices technologies and their APIs are made available to channels through Web API-GW
RESULTS
Consolidated reward & loyalty solution where customers can gain loyalty coins, self manage their balance and easily redeem their coins through coupons QR scanning in partners’ retail or coupon code redemption in eCommerce.
TECHNOLOGIES
UI/UX
Android & IOS, Reactive
Single Page Application
API-GW
Apigee, Top Secret
JWT, OAuth2
Backend
Microservices, Cache
Application Server
Data Integration
ETL, Streaming
Oracle, MongoDB
DevOps
Jira, Confluence, Github
Jenkins, Nexus, Maven
Monitoring Tools
Elastic Stack
LOG ANALYSIS & MONITORING
Flexible tool for monitoring for traffic trends and performance of any Technology platform visualising real- time statistics dashboards and sending notification alerts
CHALLENGES
Enable operation teams to monitor in real-time the performance of technology platforms by having the possibility to drill down and identify any unexpected fluctuation of traffic trends or service execution time
APPROACH
Installation and configuration of the Elastic Stack- (Elasticsearch, Logstash and Kibana), Splunk, Prometheus, Grafana which is fed in real time with platform logs. Development and configuration of dashboards showing traffic trends and performance at any level
RESULTS
360 view of the traffic trends and system performance for any platform to be used by the operations team on 24/7 bases. Solution can drive the capacity dimensioning and platform optimization/tuning initiatives
TECHNOLOGIES
Source
Structe, Unstructured
File, Offline, Real-time
Collect, Transform, Load, Stream
Logstash
Apache Kafka
Store
ElasticSearch
Splunk, Prometheus
Visualization
Kibana
Grafana
Alerts
SMS,Email, JIRA
Elastalert, Slack
SOCIAL LISTENING
Monitor voice of the customer in Social Media, enrich customer profile with social details and target customers with personalised offer directly in social media
CHALLENGES
Build a solution for companies to monitor users activity in their social media page and display real-time visualization dashboards for such activities. Be able to enrich CRM customer profile with customer social details and target customers with personalised offer directly from the social media
APPROACH
Develop listeners that are able to collect in real-time the users interactions in company social media page. Correlate and enrich the internal CRM profile with the one in social media. Target customers with personalised offers that are fulfilled directly from the social media
RESULTS
Companies are able to identify promoters, neutrals and detractors in their social media pages. They can target detractors with personalised offer to turn them to neutrals or even promoters
TECHNOLOGIES
Source
Social Media
WebHooks
API-GW
Modern API-GW
JWT, OAuth2
Data Integration
ETL, Streaming
Analytics
DataStore
Relation Datastore
NoSQL DataStore
DevOps
Jira, Confluence, Github
Jenkins, Nexus, Maven
Monitoring Tools
Elastic Stack
GET IN TOUCH
Office
1up Interactive Agency
Rr. Themistokli Germenji, Nr.1, 1001
Tirana, Albania
